Frequently Asked Questions

The McGee Group > Frequently Asked Questions
How to Login
  1. Go to https://mcgeegroup.com/ and select “Login” at the top
  2. Enter your Account Number (User ID) and password
  3. Click the Login button
  4. You are now Logged in
How to register at the McGee Group?
  1. Go to https://mcgeegroup.com/ and select “Login” at the top
  2. Go to “Eye care professionals”
  3. Click the register button
  4. Enter your account number and Postal Code
  5. Click Submit
  6. Enter your Email and create your Password
  7. Click on Complete Registration
  8. Check your email for an email
  9. Click on the Link in the email
  10. Your account is all setup
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Reset your Password
  1. Go to https://mcgeegroup.com/  and select Log In at the top
  2. Click on Forgot Password
  3. Enter your Account Number (User ID) and your Password
  4. Click Submit
  5. Check your email
  6. Click on the Link in the email
  7. Create a New Password & Confirm
  8. Click Reset Password
  9. You are ready to Log In to https://mcgeegroup.com/ with your new password
  10. Your password is now changed and can explore the website
Return Process
  1. Click on Account in the menu bar and select Order History/Returns
  2. Use the search bar to find the order that contains the style you want to return. Refine your search by using filters: Order #, Invoice #, Collection, Style or UPC
  3. Click on the arrow to the left of the order number to view the order detail
  4. Click on one of the following buttons next to the frame you would like to return:
  • Warranty – the selected style is added to the cart like a return for warranty.  This button is shown for 2 years
  • Defective – the selected style is added to the cart like a return for defects. This button is shown for 30 days
  • Shipping Error – the selected style is added to the cart like a return for a Shipping Error. This button is shown for 30 days
  1. Click on the Shopping Cart icon to see the frames you would like to return.
  2. Click Go to Checkout if your selections are made
  3. Fill in the required fields:
  • Select Shipping Method
  • Enter Name of Buyer
  • Enter Purchase Order Number or Order Reference (optional)
  1. Click Submit Return to complete
  2. You will receive the return receipt email with an optional attached prepaid UPS shipping label. If you do not see the email in your inbox, check your junk/spam folder
  3. Using the UPS/FedEx label is optional. If you choose to use the label, a one-time shipping charge will be deducted from your return credit. No shipping charge will be deducted if you do not use the label.
  • Please Note: Shipping charge may vary depending on the box size.
  1. Print the return receipt email and label (if you are using the label)
  2. Include the printed return receipt email in the box with the frames you are returning and attach a shipping label to the outside of the box
  • Please Note: Standard commercial returns, your sales rep must approve and issue a return authorization
Tracking an Order
  1. Click on Account in the menu bar and select Order History/Returns
  2. Click on the specific order you are looking for to see the shipment date/tracking info of each individual frame on the order