- Click on Account in the menu bar and select Order History/Returns
- Use the search bar to find the order that contains the style you want to return. Refine your search by using filters: Order #, Invoice #, Collection, Style or UPC
- Click on the arrow to the left of the order number to view the order detail
- Click on one of the following buttons next to the frame you would like to return:
- Warranty – the selected style is added to the cart like a return for warranty. This button is shown for 2 years
- Defective – the selected style is added to the cart like a return for defects. This button is shown for 30 days
- Shipping Error – the selected style is added to the cart like a return for a Shipping Error. This button is shown for 30 days
- Click on the Shopping Cart icon to see the frames you would like to return.
- Click Go to Checkout if your selections are made
- Fill in the required fields:
- Select Shipping Method
- Enter Name of Buyer
- Enter Purchase Order Number or Order Reference (optional)
- Click Submit Return to complete
- You will receive the return receipt email with an optional attached prepaid UPS shipping label. If you do not see the email in your inbox, check your junk/spam folder
- Using the UPS/FedEx label is optional. If you choose to use the label, a one-time shipping charge will be deducted from your return credit. No shipping charge will be deducted if you do not use the label.
- Please Note: Shipping charge may vary depending on the box size.
- Print the return receipt email and label (if you are using the label)
- Include the printed return receipt email in the box with the frames you are returning and attach a shipping label to the outside of the box
- Please Note: Standard commercial returns, your sales rep must approve and issue a return authorization